Does Zoho Desk offer two-factor authentication?
Zoho Desk supports two-factor authentication (2FA) for enhanced account security.
Administrators can enforce 2FA for all users or specific roles, and agents can authenticate using time-based one-time passwords (TOTP) through apps like Google Authenticator or Zoho OneAuth. This adds an extra layer of protection beyond passwords to prevent unauthorized access.
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Do you offer free consultation?
Yes. We offer a free consultation to discuss your support requirements, current challenges, and how Zoho Desk can address your specific needs. During the consultation, we review your existing workflows, recommend the right Zoho Desk plan and ...
Does CirroCraft offer Zoho Desk data migration services?
CirroCraft offers Zoho Desk data migration as part of its implementation and setup services, helping you move from legacy help desks, shared inboxes, or spreadsheets into a structured Zoho Desk workspace.
Do you provide Zoho Desk training?
We provide comprehensive Zoho Desk training for agents, supervisors, and administrators as part of our implementation services. Training covers ticket management, automation workflows, reporting, SLA monitoring, and platform best practices. We offer ...
How much does Zoho Desk cost?
Zoho Desk pricing starts at $14 per agent/month (billed annually) for the Standard plan, with Professional at $23/agent/month and Enterprise at $40/agent/month. A free plan is available for up to 3 agents with basic features. Pricing varies based on ...
Is Zoho Desk secure?
Yes. Zoho Desk is built with enterprise-grade security including data encryption in transit and at rest, role-based access controls, IP restrictions, audit logs, and compliance with SOC 2 Type II, GDPR, and ISO 27001 standards. Zoho operates ...