Do You Support Us in Our Time Zone?

Do you support us in our time zone?

Yes. Cirro is a Canadian company with offices in Ottawa, Canada and Mumbai, India, and a distributed team working across several time zones. That gives working-hours coverage spanning North America, Europe and Asia, and we work with clients worldwide. Your project is staffed so that meetings and reviews fall inside your working day rather than at the edges of it.

Where we are

Our head office is in Ottawa, Canada, with a delivery office in Mumbai, India, and team members working from other locations. That combination is deliberate. It means a North American client gets a partner in their own business hours and legal environment, while the depth of Zoho delivery experience in India means work progresses while you are offline rather than pausing overnight.

What that means during a project

  • Discovery sessions, reviews and training are scheduled in your working hours, not ours.
  • Questions raised at the end of your day are often answered by the start of the next one, because part of the team is working while you are not.
  • You have a named point of contact rather than being routed to whoever is awake.

Where the honest limit is

Distributed coverage is not the same as a round-the-clock support desk, and we will not describe it as one. Working hours and response expectations are agreed in writing as part of your support arrangement, so you know when someone is available rather than assuming continuous cover. If you need genuine follow-the-sun support, say so early and we will tell you plainly whether we can meet it.

What this means for you

If your team is in North America or Europe, the practical question to ask any offshore-delivered partner is who attends your meetings and in whose working day. Ours is answered before the project starts, not discovered in week three.

Next step

Tell us where your team sits and we will tell you how your project would be staffed. Book a call.

Related articles