How can Zoho Desk track customer satisfaction?
Zoho Desk includes built-in customer satisfaction (CSAT) surveys that can be automatically sent after ticket resolution.
You can customize survey questions, rating scales, and timing, then track satisfaction scores by agent, department, ticket type, or time period through detailed reports and dashboards. The platform also supports Net Promoter Score (NPS) surveys for measuring overall customer loyalty.
Related Articles
Can you customize reports and dashboards in Zoho Desk?
Zoho Desk allows you to create custom reports and dashboards tailored to your specific metrics and KPIs. You can build reports using drag-and-drop filters, schedule automated delivery, and design dashboards with widgets that track ticket volume, ...
What is Zoho Desk?
Zoho Desk is a cloud-based help desk platform that centralizes customer support requests from email, phone, live chat, social media, and web forms into one unified system. It helps support teams manage, track, and resolve customer issues efficiently ...
Is Zoho Desk secure?
Yes. Zoho Desk is built with enterprise-grade security including data encryption in transit and at rest, role-based access controls, IP restrictions, audit logs, and compliance with SOC 2 Type II, GDPR, and ISO 27001 standards. Zoho operates ...
Does Zoho Desk integrate with Zoho CRM?
Zoho Desk integrates natively with Zoho CRM, allowing you to sync customer data, link support tickets to CRM accounts and deals, and give sales and support teams unified visibility into customer interactions. Agents can view CRM contact details, ...
Does Zoho Desk integrate with WooCommerce?
Yes. Zoho Desk integrates with WooCommerce to automatically create support tickets from customer inquiries, sync order information, and give agents visibility into purchase history, shipping status, and customer details. This integration allows your ...