Does Zoho Desk support live chat?
Yes. Zoho Desk includes built-in live chat functionality that allows customers to connect with agents in real-time directly from your website or Help Center.
Chat conversations automatically convert to tickets for tracking and follow-up, and agents can handle multiple chats simultaneously from the Zoho Desk interface.
The platform also supports chatbots for handling common questions outside business hours.
Related Articles
What is Zoho Desk?
Zoho Desk is a cloud-based help desk platform that centralizes customer support requests from email, phone, live chat, social media, and web forms into one unified system. It helps support teams manage, track, and resolve customer issues efficiently ...
How do I get started with Zoho Desk?
Start by identifying your support requirements, including the number of agents, communication channels you need (email, chat, phone, social media), and any integrations with existing tools. Next, sign up for a Zoho Desk trial to explore the platform, ...
Does Zoho Desk support multiple communication channels?
Yes, it supports email, live chat, phone, web forms, and social media.
Who should use Zoho Desk?
Zoho Desk is built for organizations that treat support as a strategic, data-driven function and need more than a basic ticketing tool. It fits enterprises, scale-ups, and mature SMBs that want a single platform for email, phone, chat, social, web, ...
Who should use Zoho Desk?
Zoho Desk is built for organizations that treat support as a strategic, data-driven function and need more than a basic ticketing tool. It fits enterprises, scale-ups, and mature SMBs that want a single platform for email, phone, chat, social, web, ...