Popular Articles
What happens after go-live?
Go-live starts a stabilisation period rather than ending the project. Real usage surfaces things testing does not: edge cases in your own data, habits that do not match the designed process, and reports people want once they see the real numbers. ...
What ongoing support options exist after the project ends?
Support is available as an annual maintenance arrangement covering a defined service level for issues plus an agreed number of consulting and implementation hours. The shape depends on what was built for you, because a system with several ...
Who at Cirro gets access to our Zoho org, and for how long?
Access is granted by you, held by named individual consultants working on your project, and scoped to what the work requires. You control it through your own Zoho administration, you can see exactly what was done in your audit log, and you can revoke ...
Where is our data stored, and does Cirro move it anywhere?
Your Zoho data is stored by Zoho, in the Zoho data centre for the region your account is provisioned in, not by Cirro. Cirro works inside your Zoho org rather than holding copies of your business data. Separately, contact and relationship information ...
What if our requirements change mid-project?
Requirements change on most projects, and the process handles it rather than resisting it. Raise the change, we assess what it does to scope and timeline, and we come back with the impact in writing before anything is built. Small clarifications are ...